As per Intent Market Research, the Bank Kiosk Market was valued at USD 0.8 billion in 2024-e and will surpass USD 1.4 billion by 2030; growing at a CAGR of 7.9% during 2025-2030.
The global bank kiosk market has witnessed substantial growth as financial institutions increasingly adopt automated solutions for improving customer service and operational efficiency. These self-service kiosks offer customers the ability to perform routine banking transactions without requiring teller assistance, thus reducing queues and enhancing the overall banking experience. With the demand for convenience and speed on the rise, the market is poised for further expansion across various segments, including product types, technologies, end-users, and deployment models. Additionally, as banking becomes more digitized, kiosks are playing a vital role in enabling financial institutions to enhance their service offerings while optimizing costs.
Cash Deposit Kiosks Are Largest Owing To Increased Demand for Automated Transactions
Cash deposit kiosks represent the largest subsegment in the bank kiosk market due to the increasing demand for automated transaction solutions, particularly in high-traffic locations such as shopping malls, airports, and retail branches. These kiosks allow customers to deposit cash directly into their accounts without the need for a bank teller, making banking transactions faster and more efficient. As financial institutions look to reduce operational costs and improve customer satisfaction, cash deposit kiosks have become a key component of their self-service offerings. Furthermore, the growing acceptance of cashless transactions and increased consumer confidence in automated solutions are expected to drive the market for cash deposit kiosks in the coming years.
Biometric Authentication Technology Is Fastest Growing Owing To Heightened Security Needs
Among the various technologies integrated into bank kiosks, biometric authentication is the fastest-growing due to the increasing emphasis on security and fraud prevention in the financial sector. Biometric authentication, including fingerprint scanning and facial recognition, offers a secure and convenient way for customers to access their accounts and conduct transactions. With rising concerns about identity theft and cybercrime, financial institutions are prioritizing biometric solutions to ensure secure customer interactions while improving user experience. The rise in adoption of biometric technologies is expected to continue as regulatory bodies and financial institutions push for stronger authentication measures across digital and physical banking platforms.
Commercial Banks Are Largest End-User Owing To Their Expansive Network and Customer Base
Commercial banks account for the largest share of the bank kiosk market among various end-users. These financial institutions have expansive networks and large customer bases that require high-volume transaction solutions. Bank kiosks provide commercial banks with an efficient means of offering services like cash withdrawals, bill payments, and account balance inquiries, thereby reducing foot traffic to in-branch tellers. With their capacity to handle a variety of banking tasks, kiosks are becoming integral to the strategy of commercial banks seeking to enhance service accessibility and improve customer satisfaction. As competition increases in the banking sector, the demand for self-service kiosks within commercial banking operations is set to rise.
Off-Site Kiosks Are Fastest Growing Deployment Type Owing To Convenience and Accessibility
Off-site kiosks represent the fastest-growing deployment type in the bank kiosk market. These kiosks are typically deployed in high-traffic locations such as shopping centers, airports, and retail stores, making them easily accessible to customers outside of traditional bank branches. The shift toward off-site kiosks is driven by the demand for greater convenience, as consumers seek to complete banking transactions at locations and times that are most convenient for them. Furthermore, these kiosks offer financial institutions an opportunity to extend their reach without the significant overhead costs associated with opening new branch locations. The expansion of off-site kiosks is expected to continue as the banking industry embraces new ways to serve customers more efficiently.
North America Is Largest Region Owing To High Adoption of Banking Automation
North America holds the largest share of the bank kiosk market, primarily driven by the widespread adoption of banking automation technologies and the presence of leading financial institutions. The region has seen substantial investments in self-service banking solutions as banks seek to enhance operational efficiency, reduce costs, and improve customer satisfaction. Additionally, the convenience of self-service kiosks aligns with the growing demand for accessible banking services that allow customers to perform a variety of tasks outside of traditional banking hours. With the robust banking infrastructure and tech-savvy consumer base, North America remains a dominant region for the adoption and deployment of bank kiosks.
Competitive Landscape and Leading Companies
The bank kiosk market is highly competitive, with several prominent companies leading the way in the development and deployment of self-service banking solutions. Key players in the market include Diebold Nixdorf, NCR Corporation, GRG Banking, Kiosk Information Systems, and Source Technologies, among others. These companies are continuously innovating, offering a range of kiosks that integrate the latest technologies such as biometric authentication, cash recycling, and video banking to meet the evolving needs of financial institutions and their customers.
The competitive landscape is marked by continuous product innovation and strategic partnerships between kiosk manufacturers and financial institutions. Leading companies are focusing on expanding their product portfolios, particularly by incorporating advanced features such as AI-powered transaction processing, contactless interactions, and secure customer identification methods. As the demand for automated banking solutions grows, competition is expected to intensify, and firms will increasingly look to capitalize on emerging markets and technologies to maintain their market position.
Recent Developments:
- Diebold Nixdorf Launches New Cash Deposit Kiosk Model – Diebold Nixdorf has launched a new range of cash deposit kiosks designed to improve user experience and streamline cash handling for commercial and retail banks.
- NCR Acquires Co-op’s Banking Kiosk Assets – NCR Corporation has acquired key assets of Co-op Financial Services, significantly expanding its kiosk-based services for financial institutions in the United States.
- Source Technologies Partners with a Leading Bank for ATM Kiosk Integration – Source Technologies announced its strategic partnership with a major banking institution to provide seamless ATM kiosk integrations to enhance self-service banking.
- GRG Banking Receives Certification for Next-Gen Banking Kiosk – GRG Banking has successfully received regulatory approval and certifications for its next-generation cash recycling kiosks, paving the way for deployment in global markets.
- Toshiba Unveils New Video Banking Kiosk – Toshiba has launched a new video banking kiosk that enables customers to have real-time interactions with bank representatives remotely, improving service accessibility in remote areas.
List of Leading Companies:
- NCR Corporation
- Diebold Nixdorf
- GRG Banking
- Kiosk Information Systems
- Wincor Nixdorf (Now part of Diebold Nixdorf)
- Source Technologies
- ATOS
- Mitsubishi Electric
- Hitachi
- Fujitsu
- Zebra Technologies
- Oracle Corporation
- Toshiba Global Commerce Solutions
- Keba AG
- Hyosung TNS Inc
Report Scope:
Report Features |
Description |
Market Size (2024-e) |
USD 0.8 billion |
Forecasted Value (2030) |
USD 1.4 billion |
CAGR (2025 – 2030) |
7.9% |
Base Year for Estimation |
2024-e |
Historic Year |
2023 |
Forecast Period |
2025 – 2030 |
Report Coverage |
Market Forecast, Market Dynamics, Competitive Landscape, Recent Developments |
Segments Covered |
Bank Kiosk Market By Product Type (Cash Deposit Kiosks, Cash Withdrawal Kiosks, Bill Payment Kiosks, Information Kiosks), By Technology (Interactive Touchscreens, Biometric Authentication, Cash Recycling, Video Banking), By End-User (Commercial Banks, Retail Banks, Online Banks, Credit Unions), By Deployment Type (On-Premise Kiosks, Off-Site Kiosks); |
Regional Analysis |
North America (US, Canada, Mexico), Europe (Germany, France, UK, Italy, Spain, and Rest of Europe), Asia-Pacific (China, Japan, South Korea, Australia, India, and Rest of Asia-Pacific), Latin America (Brazil, Argentina, and Rest of Latin America), Middle East & Africa (Saudi Arabia, UAE, Rest of Middle East & Africa) |
Major Companies |
NCR Corporation, Diebold Nixdorf, GRG Banking, Kiosk Information Systems, Wincor Nixdorf (Now part of Diebold Nixdorf), Source Technologies, ATOS, Mitsubishi Electric, Hitachi, Fujitsu, Zebra Technologies, Oracle Corporation, Toshiba Global Commerce Solutions, Keba AG, Hyosung TNS Inc |
Customization Scope |
Customization for segments, region/country-level will be provided. Moreover, additional customization can be done based on the requirements |
1. Introduction |
1.1. Market Definition |
1.2. Scope of the Study |
1.3. Research Assumptions |
1.4. Study Limitations |
2. Research Methodology |
2.1. Research Approach |
2.1.1. Top-Down Method |
2.1.2. Bottom-Up Method |
2.1.3. Factor Impact Analysis |
2.2. Insights & Data Collection Process |
2.2.1. Secondary Research |
2.2.2. Primary Research |
2.3. Data Mining Process |
2.3.1. Data Analysis |
2.3.2. Data Validation and Revalidation |
2.3.3. Data Triangulation |
3. Executive Summary |
3.1. Major Markets & Segments |
3.2. Highest Growing Regions and Respective Countries |
3.3. Impact of Growth Drivers & Inhibitors |
3.4. Regulatory Overview by Country |
4. Banking, Financial Services, Insurance, by Product Type (Market Size & Forecast: USD Million, 2023 – 2030) |
4.1. Cash Deposit Kiosks |
4.2. Cash Withdrawal Kiosks |
4.3. Bill Payment Kiosks |
4.4. Information Kiosks |
4.5. Others |
5. Banking, Financial Services, Insurance, by Technology (Market Size & Forecast: USD Million, 2023 – 2030) |
5.1. Interactive Touchscreens |
5.2. Biometric Authentication |
5.3. Cash Recycling |
5.4. Video Banking |
5.5. Others |
6. Banking, Financial Services, Insurance, by End-User (Market Size & Forecast: USD Million, 2023 – 2030) |
6.1. Commercial Banks |
6.2. Retail Banks |
6.3. Online Banks |
6.4. Credit Unions |
7. Banking, Financial Services, Insurance, by Deployment Type (Market Size & Forecast: USD Million, 2023 – 2030) |
7.1. On-Premise Kiosks |
7.2. Off-Site Kiosks |
8. Regional Analysis (Market Size & Forecast: USD Million, 2023 – 2030) |
8.1. Regional Overview |
8.2. North America |
8.2.1. Regional Trends & Growth Drivers |
8.2.2. Barriers & Challenges |
8.2.3. Opportunities |
8.2.4. Factor Impact Analysis |
8.2.5. Technology Trends |
8.2.6. North America Banking, Financial Services, Insurance, by Product Type |
8.2.7. North America Banking, Financial Services, Insurance, by Technology |
8.2.8. North America Banking, Financial Services, Insurance, by End-User |
8.2.9. North America Banking, Financial Services, Insurance, by Deployment Type |
8.2.10. By Country |
8.2.10.1. US |
8.2.10.1.1. US Banking, Financial Services, Insurance, by Product Type |
8.2.10.1.2. US Banking, Financial Services, Insurance, by Technology |
8.2.10.1.3. US Banking, Financial Services, Insurance, by End-User |
8.2.10.1.4. US Banking, Financial Services, Insurance, by Deployment Type |
8.2.10.2. Canada |
8.2.10.3. Mexico |
*Similar segmentation will be provided for each region and country |
8.3. Europe |
8.4. Asia-Pacific |
8.5. Latin America |
8.6. Middle East & Africa |
9. Competitive Landscape |
9.1. Overview of the Key Players |
9.2. Competitive Ecosystem |
9.2.1. Level of Fragmentation |
9.2.2. Market Consolidation |
9.2.3. Product Innovation |
9.3. Company Share Analysis |
9.4. Company Benchmarking Matrix |
9.4.1. Strategic Overview |
9.4.2. Product Innovations |
9.5. Start-up Ecosystem |
9.6. Strategic Competitive Insights/ Customer Imperatives |
9.7. ESG Matrix/ Sustainability Matrix |
9.8. Manufacturing Network |
9.8.1. Locations |
9.8.2. Supply Chain and Logistics |
9.8.3. Product Flexibility/Customization |
9.8.4. Digital Transformation and Connectivity |
9.8.5. Environmental and Regulatory Compliance |
9.9. Technology Readiness Level Matrix |
9.10. Technology Maturity Curve |
9.11. Buying Criteria |
10. Company Profiles |
10.1. NCR Corporation |
10.1.1. Company Overview |
10.1.2. Company Financials |
10.1.3. Product/Service Portfolio |
10.1.4. Recent Developments |
10.1.5. IMR Analysis |
*Similar information will be provided for other companies |
10.2. Diebold Nixdorf |
10.3. GRG Banking |
10.4. Kiosk Information Systems |
10.5. Wincor Nixdorf (Now part of Diebold Nixdorf) |
10.6. Source Technologies |
10.7. ATOS |
10.8. Mitsubishi Electric |
10.9. Hitachi |
10.10. Fujitsu |
10.11. Zebra Technologies |
10.12. Oracle Corporation |
10.13. Toshiba Global Commerce Solutions |
10.14. Keba AG |
10.15. Hyosung TNS Inc |
11. Appendix |
A comprehensive market research approach was employed to gather and analyze data on the Bank Kiosk Market. In the process, the analysis was also done to analyze the parent market and relevant adjacencies to measure the impact of them on the Bank Kiosk Market. The research methodology encompassed both secondary and primary research techniques, ensuring the accuracy and credibility of the findings.
Secondary Research
Secondary research involved a thorough review of pertinent industry reports, journals, articles, and publications. Additionally, annual reports, press releases, and investor presentations of industry players were scrutinized to gain insights into their market positioning and strategies.
Primary Research
Primary research involved conducting in-depth interviews with industry experts, stakeholders, and market participants across the E-Waste Management ecosystem. The primary research objectives included:
- Validating findings and assumptions derived from secondary research
- Gathering qualitative and quantitative data on market trends, drivers, and challenges
- Understanding the demand-side dynamics, encompassing end-users, component manufacturers, facility providers, and service providers
- Assessing the supply-side landscape, including technological advancements and recent developments
Market Size Assessment
A combination of top-down and bottom-up approaches was utilized to analyze the overall size of the Bank Kiosk Market. These methods were also employed to assess the size of various subsegments within the market. The market size assessment methodology encompassed the following steps:
- Identification of key industry players and relevant revenues through extensive secondary research
- Determination of the industry's supply chain and market size, in terms of value, through primary and secondary research processes
- Calculation of percentage shares, splits, and breakdowns using secondary sources and verification through primary sources
Data Triangulation
To ensure the accuracy and reliability of the market size, data triangulation was implemented. This involved cross-referencing data from various sources, including demand and supply side factors, market trends, and expert opinions. Additionally, top-down and bottom-up approaches were employed to validate the market size assessment.
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